Letters to and for patients, other documents and forms, and narrative reports are critically important to your documentation, patient retention and marketing efforts. The Letters Module in ChiroSuiteEHR includes not only letters for patients, but also many other forms and documents that are beneficial to the practice. The Letters Module is accessible from both the ChiroOffice and ChiroPadEMR sections of ChiroSuiteEHR. The Narrative Reports Module is only accessible in ChiroPadEMR. As noted in Chapter 19 SmartPad Template Editor, the templates for both Letters and Narratives are created and edited in SmartPad.
The Letters in ChiroSuiteEHR fall into many categories. There are various patient forms, educational letters, marketing documents, and functional outcome assessments included in the system. Letters can be used to keep patients informed about conditions and injuries, and what each might expect during the recovery process. They can be used to discuss the advantages of chiropractic care and even special chiropractic promotional events you may sponsor.
Letters are a powerful marketing tool. There is a bulk production feature in ChiroOffice that allows the selection of patients by specific criteria so the Letters can be mass produced for many patients simultaneously instead of having to generate each letter individually. Letters can also be used to market the practice to attorneys, employers, other doctors, and diagnostic centers. The insertion fields “personalize” each letter that is produced. The bulk production feature included in the ChiroOffice section of ChiroSuiteEHR enables the attorneys, employers, other doctors, and diagnostic centers listed in the Catalogs to be merged with specific marketing letters.