There are 4 options for late notices. There is also the option to view and edit the Late Notices, so each will show the specific verbiage that your practice determines to be the most appropriate.
•Gentle – this series of late notices begins with a very mild message, such as “it looks like you have an outstanding balance. Please check your records and let us know if we made a mistake”.
•Normal – this series of notices is more direct, and makes the statement that “you have an outstanding balance of $XX.XX. Please pay it immediately”.
•Persistent – this series of notices is the most forceful. It takes the position that “it is time to pay your outstanding balance of $XX.XX. Do not delay payment any longer, or it will be necessary to turn this over to a collection agent that will have an impact on your credit rating”.
•None - No Late Notice will be sent to the patient. This is appropriate for Medicaid patients, and other programs, in which the patient should NEVER be billed for the services provided. For Medicaid patients, this provides some legal protection for you, since billing the patient under Medicaid is unlawful.
•Prior to setting which Late Notice to use, Life Systems Software recommends that you review, and if needed edit/modify the Late Notice templates in Tools►Patient Statements►Collection Plans. The specifics of how to edit the Late Notices is discussed in a later chapter.